Accessibility statement

NCAT Tracker is committed to meeting the Web Content Accessibility Guidelines (WCAG) 2.2 at conformance level AA across both the marketing site and the in-product case workspace. People who go to the Tribunal include older renters, people with disability, and people for whom English is a second language. The product is only useful if it's usable.

This statement covers ncattracker.com.au and the authenticated app. It was last reviewed on 1 June 2026.

We've completed a WCAG 2.2 AA conformance pass across the product. Concrete things in place today:

• A keyboard-accessible skip link on every page to jump straight to the main content.
• Visible :focus-visible focus rings on every interactive element, including buttons, links, form fields and menu items.
• Semantic page landmarks — header, nav, main and footer — so screen-reader users can navigate by region.
• Every form input has a programmatically associated label, and validation errors are linked to their input with aria-describedby.
• Modal dialogs trap focus, restore focus to the trigger on close, and close on Esc.
• The triage and case wizards use real radiogroup semantics with arrow-key navigation, not faked div buttons.
• prefers-reduced-motion is respected — non-essential animation is disabled when the user has set the OS preference.
• The sticky site header is accounted for with scroll-padding-top, so in-page anchor links don't land under the header.
• Colour contrast meets WCAG AA across both light and dark themes.
• Automated regression: an axe-core check runs in CI on the key marketing and product flows, so accessibility regressions fail the build.

We're honest about the gaps:

• Stripe Checkout: the payment step uses Stripe Checkout, which is rendered inside a third-party iframe. Its accessibility is inherited from Stripe's implementation, not ours. Stripe publishes its own accessibility information; if you hit a barrier at the payment step, email us and we'll help you complete the transaction another way.
• User-uploaded documents: PDFs and images you upload to your case bundle retain whatever accessibility properties (or lack of them) they came with. We don't re-OCR or re-tag third-party documents.

If you hit an accessibility barrier on NCAT Tracker — anywhere on the marketing site or inside the app — please tell us. Email hello@ncattracker.com.au with the page URL, what you were trying to do, and what got in the way. We aim to acknowledge within 2 business days and to either fix the issue or give you a workaround within 14 days.

For general support, see the contact page.