Terms of service

These terms are a legal agreement between you and NCAT Tracker. By creating an account, using the free triage, or paying for a case, you accept them. If you do not accept them, please do not use the service.

We try to keep this document short and in plain English. Where something is unavoidably legal, we have flagged it.

NCAT Tracker is a self-help case workspace. It helps you organise a dispute that is heading to (or already at) the NSW Civil and Administrative Tribunal. It captures emails, tracks deadlines, drafts your application, and builds an evidence bundle for the hearing.

NCAT Tracker is not a law firm. We do not provide legal advice.

The information we surface, the calculators we run, and the templates we generate are general information about how the Tribunal and the underlying legislation work. They are not a substitute for legal advice on your specific circumstances. For advice, contact a lawyer, LawAccess NSW on 1300 888 529, or your local Community Legal Centre.

We are not part of NCAT, NSW Fair Trading, or any other government body. We are an independent business.

You may use NCAT Tracker if:

• you are at least 18 years old; and
• you are using it for a matter that is, or is likely to be, before the NSW Civil and Administrative Tribunal, or a closely related NSW process (for example, Rental Bonds Online or NSW Fair Trading).

The service is built around NSW law and NCAT procedure. People outside NSW are welcome to look around, but the application templates, deadlines, and statutory references will not match tribunals or courts in other states.

You are responsible for keeping your login credentials safe. One account per person. Do not share your password or your magic-link email with anyone else; if you need to give another person access to your case (a support worker, a relative), tell us and we will help you do it in a way that is auditable.

Let us know straight away if you think your account has been accessed by someone else. You remain responsible for activity on your account up to the point you tell us.

While using NCAT Tracker, you agree not to:

• use the service for any unlawful purpose, or to help anyone else do anything unlawful;
• try to access another user's account, case, or files;
• probe, scan, or attempt to interfere with our infrastructure;
• upload malware, or content that infringes someone else's intellectual property or that is defamatory;
• resell, white-label, or otherwise commercialise the service without our written permission;
• use the service to harass, threaten, or intimidate another party to your dispute. The service is here to help you prepare your case, not to escalate conflict.

We can suspend or close accounts that breach these rules. We will tell you why and give you a chance to export your data first, unless the breach is serious enough that we cannot.

You own everything you put into your case workspace — your notes, uploaded documents, photos, the emails you forward to us, and the generated application forms and bundles. We have no claim to your case content beyond hosting it for you.

You give us a limited, non-exclusive licence to store, process, display, and back up your content for the sole purpose of running the service for you. That licence ends when you delete the content or close your account, subject to the retention periods set out in our privacy policy.

NCAT Tracker, our website, our brand, our software, and the structure of the templates we provide are ours. You may not copy substantial parts of our templates or interface for commercial use without permission.

NCAT Tracker is sold as a one-off purchase per case, not a subscription. The current prices are shown on the pricing section of the home page and confirmed at checkout. All prices are in Australian dollars and include GST where applicable.

We offer a refund within 14 days of purchase, on the condition that you have not yet downloaded your evidence bundle and have not used the application generator. If you have downloaded the bundle or generated the application, the work is considered delivered and the purchase is non-refundable.

Nothing in this section limits your rights under the Australian Consumer Law. If our service has a major problem that we cannot fix within a reasonable time, you are entitled to a refund regardless of the timing rules above.

To request a refund, email support@ncattracker.com.au from the address on the account. We aim to process refunds within 5 business days.

We do everything we reasonably can to keep the information on the service accurate, but:

• statutory references, filing fees, monetary caps, and procedural rules are accurate as at the dates shown on the relevant page — they change, sometimes mid-year, and you should verify the current position on ncat.nsw.gov.au and legislation.nsw.gov.au before you lodge;
• we cannot and do not guarantee a particular outcome at the Tribunal. NCAT decides cases on the evidence and the law. We help you show up prepared; we do not promise you will win;
• the service is provided on an "as is" basis. We do not warrant that it will be uninterrupted, error-free, or compatible with every device or browser.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including any rights you have under the Australian Consumer Law.

Subject to that, our total liability to you under or in connection with these terms — for any cause of action, whether in contract, tort, statute, or otherwise — is limited to the total fees you have paid to us in the 12 months before the event giving rise to the claim.

We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, or loss in connection with the conduct of a tribunal proceeding. You remain responsible for your case.

The service relies on third-party providers (for example, for hosting, email, and payment). They are listed in our privacy policy. When you use the service you are also bound by those providers' own terms to the extent they apply (for example, Stripe's terms govern the payment transaction itself).

You can close your account at any time from Settings → Data & export. We will give you a 30-day window to download your data after you ask to close the account; after that we remove it in line with our privacy policy.

We can also close or suspend your account if you breach these terms, if we are required to by law, or if we discontinue the service. We will give you reasonable notice and a chance to export your data unless the circumstances make that impossible.

The sections covering ownership, fees and refunds, disclaimers, liability, and governing law survive after the account closes.

We may update these terms from time to time. If we make a material change — for example, raising prices, reducing the refund window, or changing the liability cap — we will email you at least 14 days before the change takes effect. Continued use of the service after the effective date means you accept the updated terms. The "last updated" date at the top of this page reflects the current version.

These terms are governed by the laws of New South Wales, Australia. You and we both agree to the exclusive jurisdiction of the courts of New South Wales for any dispute that cannot be resolved between us.

Before going to court, please email support@ncattracker.com.au. Most issues can be resolved in a single exchange.