Free tool · Australian Consumer Law

Refund refused? See if it’s a “major failure” under Australian Consumer Law.

A 5-minute check. We walk you through the s 260 / s 268 major-failure tests in plain Australian English, tell you whether you get to choose the remedy or whether the supplier does, and generate a section-cited demand letter you can send today.

Cites s 54, s 55, s 56, s 60, s 259, s 260, s 267, s 268 exactly.
Generates a demand letter + an NCAT draft.
Clears up the 9 most common ACL misconceptions inline.
No sign-up. Information, not legal advice.

Question 1 of 813%

ACL check · step 1 of 8

What kind of thing went wrong?

Different sections of the ACL apply to goods (s 54 onwards) vs services (s 60 onwards).